Refund policy
**WHIP - The Label**
**Cancellation, Return & Refund Policy**
At WHIP - The Label, we strive to ensure your satisfaction with every purchase. Please review our policy below for cancellations, returns, and refunds:
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### **1. Cancellation Policy**
- **Request Window**: You may cancel your order **within 1 hour** of placing it, provided it has not yet been processed for shipping.
- **Post-Processing**: Cancellations will not be accepted once your order has been handed over to our shipping partners or vendors.
- **Exceptions**: Perishable items (e.g., flowers, food) cannot be canceled or returned unless they arrive damaged (see Refund Policy).
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### **2. Return & Refund Eligibility**
We accept returns **only** under the following conditions:
1. **Damaged/Defective Products**: Items received with physical damage, manufacturing defects, or quality issues.
2. **Incorrect Size/Item**: If you receive a product that does not match the size or description ordered.
**Non-Eligible Cases**:
- Change of mind, buyer’s remorse, or incorrect size selection by the customer.
- Products used, washed, or altered after delivery.
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### **3. How to Initiate a Return/Refund**
1. **Report Immediately**: Notify our Customer Service Team **within 48 hours** of delivery. Include:
- Order number.
- Photos/videos clearly showing the damage, defect, or incorrect item.
2. **Approval Process**:
- Our team will review your claim and respond within 3 business days.
- If approved, you will receive a prepaid return shipping label (if applicable) or instructions to return the item.
3. **Return Requirements**:
- Items must be unused, in their original packaging, with tags intact.
- Returns must be shipped back within 7 days of approval.
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### **4. Refund Process**
- Refunds are issued to the original payment method within **3–5 business days** after we receive and verify the returned product.
- For damaged perishable items (e.g., flowers), refunds or replacements will be processed immediately upon verification.
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### **5. Exchanges**
- If you receive an incorrect size, we will prioritize a **free replacement** (subject to stock availability).
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### **6. Manufacturer Warranties**
- Products covered by a brand warranty (e.g., electronics) must be addressed directly with the manufacturer.
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### **7. Contact Us**
For assistance, reach out to our Customer Service Team:
- **Email**: [kachoworks@gmail.com](mailto:kachoworks@gmail.com)
- **Live Chat**: Available on our website.
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**Note**:
- This policy complies with applicable consumer protection laws.
- WHIP - The Label reserves the right to reject claims lacking sufficient evidence or made in violation of this policy.
*Thank you for choosing WHIP - The Label!*