Rider FAQ

Sizing

How do I find my size?

Each product listing includes a size guide. We recommend checking it before ordering, as our silhouettes are designed to be oversized. If you're between sizes, size down for a more fitted feel or stay true to size for the full street-inspired look.

I ordered the wrong size — can I exchange?

We are unable to accept returns or exchanges for incorrect size selection made by the customer. Please refer to our size guide carefully before placing your order. If you receive an item in a size that does not match what you ordered, contact us within 48 hours of delivery and we will arrange a free replacement (subject to stock availability).

Garment Care

How should I wash my WHIP pieces?

To preserve quality and print integrity, follow the care label instructions on your garment. Do not use bleach or harsh detergents. Wash inside-out in cold water and air-dry where possible. Items that have been washed or altered after delivery are not eligible for returns.

Orders & Fulfillment

How long does it take to process my order?

All orders are processed and dispatched within 3 business days after your order is confirmed. Orders placed on weekends or public holidays will be processed on the next working day.

Can I cancel my order?

You may cancel your order within 1 hour of placing it, provided it has not yet been processed for shipping. Once your order has been handed over to our shipping partner, cancellations cannot be accepted. To request a cancellation, contact us immediately at kachoworks@gmail.com.

Shipping

Where do you ship?

We currently ship worldwide, International orders are processed under 3 days and dispatched. Payment is captured through Card or Remitly App .

How long will delivery take?

Domestic orders are typically delivered within 8 business days after dispatch. Delivery timelines may vary depending on your pin code, and certain remote areas may have extended timelines based on courier availability. Unforeseen delays due to weather, courier disruptions, or regional holidays may occasionally occur.

How much does shipping cost?

Shipping charges, if applicable, are displayed at checkout before you confirm your order.

How do I track my order?

Once your order is dispatched, a tracking number will be shared with you via email or SMS. Use this number to monitor your shipment in real time.

What happens if delivery fails?

Please ensure your delivery address is accurate and complete at checkout. If a delivery attempt fails due to an incorrect address or the recipient being unavailable, additional charges may apply for re-shipment.

Returns & Refunds

What is your return policy?

We accept returns only in the following cases:

• Damaged or defective items — products received with physical damage, manufacturing defects, or quality issues.
• Wrong item received — if the item delivered does not match the size or description you ordered.

We do not accept returns for change of mind, buyer's remorse, or incorrect size selection by the customer.

How do I report a problem with my order?

Contact our team within 48 hours of delivery at kachoworks@gmail.com with your order number and clear photos or videos showing the damage, defect, or incorrect item. Our team will review your claim and respond within 3 business days.

What are the conditions for returning an item?

Approved returns must be unused, in original packaging, with tags intact, and shipped back within 7 days of approval. A prepaid return label will be provided where applicable.

When will I receive my refund?

Once we receive and verify the returned product, refunds are issued to your original payment method within 3–5 business days.

Payments

Do you accept cash on delivery (COD)?

Payment options available at checkout are displayed during the ordering process. Please check the checkout page to see which payment methods are currently accepted for your order.

Is my payment information safe?

Yes. Payment information is processed by our secure payment processors. We do not store your card or banking details on our servers. For more information, see our Privacy Policy.

Authenticity

Are WHIP products genuine?

Every piece sold on whipthelabel.in is an authentic WHIP – The Label product. Our garments are designed and quality-checked in-house. The contents and intellectual property of our website and products are proprietary to WHIP – The Label. If you have any concerns about the authenticity of a product you received, contact us immediately at kachoworks@gmail.com.

Still have questions?

Reach us at kachoworks@gmail.com or use the live chat on our website. We're here during business hours and will get back to you as soon as possible.